Privacy policy

Last updated: 6th Spetember 2025

At The World of Psychics, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following information:

  • Personal details: your name, email address, phone number, billing details, and information you choose to provide when booking a consultation.

  • Consultation details: booking history, call times, reviews, and any messages you send us.

  • Payment information: processed securely by third-party providers such as Stripe and PayPal (we do not store your full card details).

  • Device information: including your IP address, browser type, and cookies when you use our website.

  • Call recordings: all calls are recorded for monitoring, training, and compliance purposes. Recordings are securely stored by Vonage, our telephony provider. You can read Vonage’s privacy policy on their website.

2. How We Use Your Information

We use your information to:

  • Process bookings and payments.

  • Deliver the services you request.

  • Communicate with you about your appointment or enquiry.

  • Improve our website and services.

  • Comply with legal and regulatory obligations.

  • Send you marketing communications (only if you have opted in).

3. Sharing Your Information

We may share your information with:

  • Payment providers (Stripe, PayPal) to process transactions.

  • Scheduling providers (Squarespace / Acuity) to manage appointments.

  • Analytics providers (Google Analytics) to help us improve our site.

  • Law enforcement or regulators, if required by law.

We do not sell your personal information to third parties.

4. Cookies

Our website uses cookies to improve your browsing experience and for analytics. You can disable cookies in your browser settings, but some features may not work properly.

5. Data Retention

We keep your personal information only for as long as necessary to provide our services, meet legal obligations, and resolve disputes.

  • Booking records and payment details: retained for up to 6 years to comply with UK tax and accounting laws.

  • Call recordings: all calls are recorded and securely stored by Vonage, our telephony provider. Recordings are retained and deleted in line with Vonage’s own retention policy. You can read more in Vonage’s Privacy Policy.

  • Email correspondence: retained as long as necessary to manage your enquiry, then deleted or archived securely.

  • Marketing data: retained until you withdraw your consent (you can unsubscribe at any time).

Once data is no longer needed, it is securely deleted or anonymised.

6. Your Rights (GDPR)

As a UK/EU resident, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates.

  • Request deletion of your information.

  • Withdraw consent for marketing at any time.

To exercise these rights, contact us at info@theworldofpsychics.com.

7. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Where you use a password on our site, you are responsible for keeping it safe.

8. Minors

Our services and website are intended for individuals aged 18+ only.

9. Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
📧 info@theworldofpsychics.com